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Foodpanda review – online food ordering services in India

What does a foodie want ?

EAT and then RepEAT.

Dont you think it should be hassle free. Just as smooth as silk …en tofu ! Well, some love to cook too, like me, hence this blog.

For a foodie, eating out is not a necessity but a  passion to try out different cuisines, to explore different flavours, seeks new food experiences.

But traffic jam, booking a table, honoring the reservation, and in between many things spoil the day. If food is divine, you forget the other things, so conveniently. Wish we could order food online, right from the comfort of our home, sitting in my pajamas.

When Foodpanda approaches us to review their service, I was startled !

What ! Do we have online food ordering services in India ? Having lived out of the country for few years, I was totally clueless about the happenings in India, you know how they (non-Indian media) filtered all the news for you.

Well, I was skeptical, I thought of trying out their services first before writing anything about them.

So I went to their site.

1)  Minimalist web design, no frills and fancy things, no cluttering.

2)  Just it says “Find food now” ! Dont you be happy to read just that ! Plus point – it advertise the deals of the day too ! double bonanza !!

3)  Next comes a registration form. A simple one. Be sure to leave your working mobile number, don’t put your neighbour’s mobile number there ! Once you order the food, Foodpanda will confirm it through SMS.

4)  It will then display your locality’s listed restaurants. Choose the restaurant, choose the dishes from the menu with prices, check the total amount, you need to order for minimum amount specified there.

5)  Once you place the order, wait for few moments till you heard the sms tone on your cellphone. Voila ! You have just ordered your food !

6)  Next, restaurant will confirm the order and you will get hot food served to you, in the comfort of your home, you can devour it in your pajamas, right from the box. Who cares about etiquettes !

Click 1, click 2, click 3 = Food is ready ! 😉

And it works like a charm ! Hassel-free and service was good.

foodpanda review

This was what we ordered.

 

A)  Worrying about exchanging your credit card information with the site ? Dont be. All the restaurants operates on Cash on delivery system.

B)  I know you are perfect planner. Want to pre-order the food. That’s a possibility and not dream.

C)  OOPS you want to order from a restaurant at odd hours ? Sorry, Foodpanda wont let it happen. It will tell you, your favourite restaurant is closed now. 🙂

D)  Did the food comes free ? Sometimes yes, sometimes no. Some restaurants charge a delivery  fee of 25 INR.

Having tasted success in Latin America, Europe, South Asia, we are hoping Foodpanda will make foodie’s life lot easier in India.

‘Amen’ to that !!!

 Views expressed are my own.

22 Comments

  • Reply
    Deboshree
    November 4, 2013 at 1:52 pm

    That sounds useful indeed! Thank you! 🙂

  • Reply
    clickable
    November 12, 2013 at 3:20 pm

    I think when you are hungy & not to go out, ordering food is the best choice.There are problem to create when you have not to access of menus for selecting your food so, online services of comprewards to provide this access & due time to reaching your food services on your home.I like this online selecting menus without any hassle.

  • Reply
    saffronstreaks
    November 13, 2013 at 11:50 am

    We appreciate reader’s view points on this article. But lately we are getting many comments that are sales pitch for another similar service. So I am requesting you all to stay away from posting such comments. If you have to say anything about this article, you are most welcome.
    Any comment that are sales pitch for other services, will be promptly deleted.
    Thank you for understanding.

  • Reply
    Arpit
    January 22, 2014 at 10:09 am

    Useless site with useless offers to trick customers. Poor service, poor restaurants, poor customer support.

    • Reply
      Aruna
      August 9, 2015 at 10:04 pm

      Foodpanda is not a trustable or reliable app or organistation, due to them had to grow through monetary loss and mental trauma and always the number is busy. Pls don’t use foodpanda facilty and there offers are false none can ever be availed, they will always convey some reason for not being able to avail the offers. Foodpanda should not be used by anyone and there app is useless. pls don’t use the app or foodpanda facility

      • Reply
        Aishwarya
        February 5, 2017 at 3:47 pm

        I agree with you

  • Reply
    sameer
    January 9, 2015 at 9:50 pm

    i think this is one of the worst app ever. though they tried to bring a nice option but have selected the worst customer care people. i mean you guys select so crapy call centres that only what we can hear is the noise cming frombehind of the other customer care reps talking. when i asked one of the guys for his name he answered manoj just manoj no full name just manoj. rather than listening to what customer is saying he just kept repeating the same pitch ;sir maafi chahunga ‘ thats it. the delivery through your guys have never been on time and the restaurants menu displayed does not have all the options . i wanted to order chicken wings but not avialble through foodpanda menu. worst part i dont know which dominos outlet the order is going to and when asked by the customer he is confirming my address to me. pathetic service and pathetic delivery.. would really appreciate if someone from foodpanda can write or talk back for the same issues

  • Reply
    Suraj Behera
    February 14, 2015 at 3:21 pm

    Today i have ordered special biryani from Abhiruchi Hotel, BTM 2nd Stage, Bangalore and also got the delivery after 90 mints. When it got delivered in found a special insect completely cooked and fried in the gravy provided by them. I tried to escalated the matter to the concerned Hotel management, they simply disconnected the phone and there is no option to escalate the matter to food panda. I tried to contact food panda toll free helpline and also online chat, however call is not getting connected and in chat they are not responding.

  • Reply
    Deep C
    March 22, 2015 at 4:19 pm

    Foodpanda Sucks! first they didn’t confirm our order, when contact there customer supports they said 1 hour .after waiting for 1 long hour they said now we need to change our order .and so on ..Never order from Foodpanda ,It will never Deliver as it promise .

  • Reply
    Kshitij Mhamia
    April 19, 2015 at 9:11 pm

    I am now hungry, my order has been cancelled automatically, and I have been harassed for no reason from a website that has no reason to exist. I would rather call up the Subway/Dominos etc. directly and place my order.

    I ordered via foodpanda for the second time today. I ordered food from a local Subway and received a confirmation SMS at 5.44 pm in the evening. It said that my food will be delivered in 60 minutes approximately. I waited for 2 hours and still no delivery. I called the Subway directly and they said that they had not received any order from foodpanda and told me to contact foodpanda. When I called the foodpanda customer care, they told me that my order was late because their servers were busy. Then they checked and informed me that my order was cancelled.

    My advice: never use foodpanda ever

  • Reply
    Gaurav
    May 13, 2015 at 10:56 pm

    Worst Service ever. They dont have a functioning customer service where you can speak and get your complains resolved. There phone no given is not available their chats on website is no response. And this is not the first time happening with Food panda.. I guess its the culture
    Its been more than promised time of delivery and no response yet. Even The restaurant that I have ordered from doesnt bother to pick up my calls. they have deducted money and their job is done.
    My exp from the same restaurant has been that when I have not ordered via food panda less than half and hour right now its more than one and half hour and I am sleeping hungry.

    GUD NIGHT FOOD PANDA. I with you all the luck for survival at this rate. Just deleted the app,

  • Reply
    Darryl
    May 13, 2015 at 11:56 pm

    Nver Order From FoodPanda!!! This is my second such experience with FoodPanda. I placed an few days back, the FoodPanda App directed me to online payment, Once I finished the last step of Bank Payment I get a error page in FoodPanda.! Oops something went wrong!

    I got a message about transaction from my bank account. I called up food panda customer care, They asked me my telephone number and said they will check their system and get back to me, made me wait for 5 Min. And then the customer care guy tells me sorry we havent received any payment from bank. I give him the transaction number, He said oki hold the line for a min, Again he returns back to me saying our system is not showing any amount received.! and also says dont worry your money will refund to u within 24hrs if it is transaction failure,

    I have never got any money back till now.!

  • Reply
    Nimish Bhonsale
    July 11, 2015 at 8:48 pm

    One of the worst service experiences .. Please avoid at any cost!! Its better to order from the restaurant itself rather than thru food panda. Foodpanda website claims to provide food from restaurants which later cancel the order after providing an ETA of 60 mins!! I had to painfully go through the ordering for 30 mins for pizza from Papa Johns from Foodpanda website. Foodpanda made me pay which went through successfully. But after 15 mins they cancelled the order stating the restaurant does not provide the delivery in your area. I asked the service representative why was the option and deals for the restaurant provided for my location in the first place on the foodpanda website. For this the excuse given was that the online website takes a lot of time to reflect the updated information from various restaurants. Also the money he said will take 10 business days to be refunded!!! I just got few sorry in return with no empathy. It was a terrible experience and I would not recommend foodpanda to anyone personally …

  • Reply
    Vikram
    July 18, 2015 at 11:37 pm

    FoodPanda is the worst website for ordering food. Few days ago I ordered food via foodpanda website and guess what after completing the whole process and making online payment I recieved a mail after approx 1hour that “Something went wrong and we are unable to process your order” but they didn’t return my money back to me yet. I am still hoping that some day my money will be return to me. I mean its not all about the money at least they can inform me early so that I can order food my food from somewhere else. Now I really really hate Foodpanda and I’ll never order my food from their website.
    Overall rating: 0 out of 10

  • Reply
    Akanksha
    August 5, 2015 at 3:49 pm

    Pathetic service once twice its same… First they say estimate time is 60 min .. But one need to be prepaired , you are not gonna get you food before 2 hrs , they addvertise saying you will get HOT food but when u receive it will look like it been hours that the food is out of kitchen , Not only this it happend to me twice both the time I get a confirmation mail saying my order is confirmed and after waiting for 60 min whn I call the reasturant to know where is my food , I got another surprise waiting for me …HELLO! Madem we dnt receive any order from food panda
    Amazing after waiting for more than hour we get nthong not even the cold food ..isn’t this amazing
    Icing on the cake is they have option of night delivery but their customer service working hour is 11am to 11 pm so if u have placed your order like me around 10 pm and after waiting for their estimate time if you dn’t get your food dnt let your face get red and blue in anger becoz there s no way you ll get an answer from food panda as they are off duty by now ..
    I request people not to order food using FOOD PANDA , they give you discounts but that discount is not even worth of all this time we waste jst for waiting for that cold , sogi food or you can be at my place with not getting your food only

    SAY BIG NO NO TO FOOD PANDA

    Overall rating : 0 out of 10 ( I wish I could give them -ve rating )

  • Reply
    kamlesh b
    August 6, 2015 at 3:58 pm

    perhaps this is false. foodpanda is the worst service i have experienced through internet. food was promised 30 min. but was delivered after 1 hour. food was not hot. the bill amount was differeent and the order time was tempered. on enquiring restaurant people say they didnt received my address. i have an account on foodpanda and i had properly added the address. pathetic experience. accept it.

  • Reply
    Aruna
    August 9, 2015 at 9:58 pm

    foodpanda is not a trustable or reliable app or organistation, due to them had to grow through monetary loss and mental trauma and always the number is busy. Pls don’t use foodpanda facilty.

  • Reply
    Devam
    August 12, 2015 at 1:28 pm

    I would like to inform all foodpanda customers about a frustrating experience that I had trying to order through their website. I entered my locality and was shown restaurants that would deliver food to me. I entered my order, and even received a confirmation sms form foodpanda. While I was waiting for the delivery, i called to foodpanda customer care number she told me, sir vendor is not picking up our call, I kindly pointed out to the rep that foodpanda was at fault. He then cancelled my order, He didn’t even offer to reimburse me for the mistake that foodpanda made.

    I am a very dissatisfied customer, disappointed with your services and your customer care. I wont be returning to your site and will also advise others against it.

  • Reply
    Sumedh D Shringarpure
    August 14, 2015 at 9:51 pm

    I would suggest everyone to never ever order from this horrible service provider. I had to make 4 calls and wait for 1 hour 40 mins to know that they cannot process my order. I had to wait for 100 mins in anticipation of some resolution, just to be told that the restaurant cannot help me out with my order. Pathetic service staff as I was told to expect a call back in 5 mins and had to wait for an hour for them to call back. Just when I expressed my displeasure at such a dismal service, I was told I will be given a voucher of Rs. 200. However there was no mention of their service failure or any explanation for such a service.

    If you do not wish to go hungry, please stay away from foodpanda.in

  • Reply
    Mayank Agarwal
    September 4, 2015 at 1:42 pm

    I must say that Food Panda is one of the worst Online Service Provider.
    Firstly you delivered an order 3 hours late(Ordered on 14th Aug).
    You called me suggesting weird reasons for the delay but some how i
    accepted it.
    Then you send me an Apology mail giving me a coupon code MYAFP200 stating
    the validity till 17th Sep.
    Today trusting you guys again, i tried to order the food using the coupon
    and it says NOT VALID.
    I mean are you trying to cheat customer? or you think you are smart enough
    to do that.Then let me tell you you are not.
    I will definitely take this issue to the maximum level I can.
    Even a Street Seller is better than you foolish guys. Absolutely Poor Stuff.

    Your Unfortunate Customer
    Mayank Agarwal
    9711529329

  • Reply
    Aishwarya
    February 5, 2017 at 3:46 pm

    Food panda sucks. I ordered food first through online and the restaurant will not deliver again food panda replaced with another restaurant and I’m waiting for 2 hours for the food and when checking with food panda they say the order has been cancelled. At last placed for a refund and order food from another restaurant directly. Very pathetic service. FOOD PANDA SUCKS

  • Reply
    Pranjali
    September 24, 2017 at 11:35 pm

    Foodpanda is one of the very bad option to order the food… They won’t deliver the food on time… They will take minimum 2 hours or they themselves cancel order after 3 hours… 2 times I. Experienced samething

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